Returns and Refunds Policy

Stock products

Contact us before returning any item. Eligibility, deadline and return address depend on the destination and applicable consumer law.

Custom products

Personalized, logo-printed or made-to-order products are generally not returnable for change of mind. This does not limit rights relating to defects or non-conformity.

Problems with an order

Email info@gimosa.com with the order reference, photographs and a clear description promptly after delivery.

Last updated: 8 October 2026.